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What Is Itsm Information Technology Service Management Information Technology Service Management looks after all the processes, policies and activities that organizations utilize to manage and deliver IT services Organizations usually use a predefined framework of best practices and normal processes to supply a disciplined approach to ITSM implementation by providing their stakeholders with prior ITSM TrainingService Management Framework 13 Functional Service Management Be sure to do your homework before implementing a Service Management model within your organization To implement a wellintegrated enterpriselevel Service Management organization, you need to have background information around the following points It service management framework example